Our Policies

Thank you for visiting The Refinery Spa! We are thrilled you have chosen us to guide you through your self care journey.  

What to Expect

At the Refinery Spa we value our guests and the time that you have committed to self-care.  To help make your visit with us as relaxing and enjoyable as possible we have put together some “pro-tips” for before, during, and after your experience with us.


The fastest way to schedule your appointment is online, you can also schedule over the phone or in person. 

You will receive an email and/or text appointment notification when you book.

Prior to your scheduled appointment you will get an appointment confirmation (72-hours ahead by email and 48-hours ahead by email.) Make sure you hit the confirmation button so we know to expect you and don’t have to bother you with a follow-up phone call. 

Out of respect for everyone’s time, we require a credit card for all booking. Please review our cancellation policy below.

Your Visit

Please be on time for your service. We ask that you be right on time for your appointment. Our ability to get you the results you want and to give you the undivided attention you deserve only happens if everyone is punctual.  

And please plan to leave kiddos or any extra people at home — this is your time.


Parking is conveniently located off of Comal Street. At the top of our parking lot is a little yellow house (Family First Chiropractic).  Please feel free to park anywhere in the large lot, however the small lot on the east side of our lot is parking for Water 2 Wines customers.  

Staying In Touch

We like to celebrate birthdays, and keep you up-to-date on promotions and spa news.  We will have you fill out a first-time guest intake form with your information and anything we should know to better take care of you. We typically only send one email per month and rest assured we will never share or sell your information.

Be Our Guest

To enhance your experience with us we always have spa water, individual water bottles, snack packets, coffee, tea, wine, and beer and of course chocolate available, please do not hesitate to ask for anything you need. 

Make Yourself a Priority

We highly recommend you schedule your next appointment before leaving the spa. Plus you get loyalty points for planning ahead!

Cancellation Policy

If you need to cancel or reschedule your appointment, we require 24-hours notice to avoid forfeiting your deposit or incurring a 50% fee. 

To make things super easy for you, you may cancel online, by replying to your text confirmation or by giving us a call. 

We understand that life can be unpredictable and we definitely don’t want to expose anyone to illness. Which is why you will be given 1 “Get Out of Jail Free” card that can be used to excuse a late cancellation or no-show fee after your first visit. You only get one so use it wisely. 

Service Redo & Retail Return Policy

Retail Products: Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges for spa credit 30-days from your initial purchase as long as the item is at least half-full. 

Services: We want you to look and feel your best. In the unlikely event you are dissatisfied with your service, let us know within 7 days of your visit and we are happy to correct the issue with no additional charge.

Missed/Late Appointments

Running late? No Problem! Just give us a ring and let us know.  If you are more than 15 minutes late, we may need to reschedule your appointment or alter your service to fit the remaining time. You will still be responsible for the full service you were scheduled for.

If you need to reschedule or cancel your appointment we ask for no less than 24 hours notice. This allows time for our professionals to fill their schedule with another guest. If you do not give 24 hours notice you may be subject to a 50% service fee.

We abide by a strict No show, no call policy in most cases. No shows will be charged 100% service fee to compensate our professionals time. 

Children and Teenagers

At The Refinery spa, we want everyone to have a safe, relaxing experience. We ask that our clients abide by the following policies:

We love our kids and sometimes we just need a break… Children are welcome in the spa only if receiving services. This will give you as a busy parent time to relax, unwind, and focus just on your self care.

Children under the age of 12 may not receive a massage, facial, body, or waxing treatment.
Children ages 17 and under must have a parent or guardian in the spa throughout the duration of their treatment. 

Hair Care: We offer the Barber-style Cut and the Scissor Cut for persons ages 5 to 17. Underage Partisans must be accompanied by an adult at all times.

Skincare: Teenagers between the ages of 12 to 17 may receive facial services and/or facial and arm waxing. Underage clients — clients ages 17 and under — may not receive waxing services below the waist unless a parent has given signed consent and is present in the treatment room.

Come On In

We’d Love to See You!